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Support

Frequently asked questions about MeatGrader, your account, and your data.

How do I delete my account?

Account deletion is done from inside the MeatGrader mobile app, using the session you're already signed into. There is no public web form that takes a password — that's a deliberate security choice.

In the app

  1. Open the MeatGrader app on your phone.
  2. Sign in if you're not already signed in.
  3. Go to Profile → Account Settings → Delete Account.
  4. Confirm the deletion. Your account and all data are removed immediately.

If you can't access the app

Lost phone, account locked out, or otherwise can't sign in? Email us from the address on your account and we'll process the deletion manually within 30 days. Use the subject "delete my account".

support@meatgrader.com

What gets deleted

  • Your account, profile, name, and email
  • Every analysis, photo, grade, and cooking guide you generated
  • Animal records, passports, and producer-side data
  • MeatMap spots, comments, ratings, and bookmarks
  • Subscription records (active subscriptions are cancelled — manage billing via App Store or Play Store as well)
  • Linked Apple / Google sign-in identifiers

We retain anonymous, aggregated usage statistics that can't be traced back to you, plus any legally required records (e.g. tax invoices for paid purchases). Everything else is irreversibly removed.

How do I cancel a subscription?

Subscriptions are billed by Apple or Google through their in-app purchase systems, so cancellation lives in their settings:

  • iOS: Settings → tap your name → Subscriptions → MeatGrader → Cancel
  • Android: Play Store → tap your avatar → Payments & subscriptions → Subscriptions → MeatGrader → Cancel

Deleting your MeatGrader account does NOT cancel billing on its own — cancel in the store first, then delete from inside the app if you want a full clean break.

How do I reset my password?

Tap "Forgot password?" on the sign-in screen. You'll get an email with a reset link valid for one hour.

If you originally signed in with Apple or Google, there's no password to reset — just sign in the same way you did the first time.

How do I export my data?

Email support@meatgrader.com from the address on your account. We'll send you a JSON bundle of your analyses, animals, and profile data within 30 days.

My analysis is taking too long.

Analyses usually complete in 10–25 seconds. If yours has been pending more than two minutes, close and reopen the app; the result screen polls until the AI finishes. If it's still stuck, email us with the approximate time you started.

Contact us

For everything else — bug reports, feature requests, billing questions, partnership enquiries — use the contact form.

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